Get help with printer setup, troubleshooting, driver downloads, and more. Our certified technicians are available 24/7 to assist you.
Allow our certified HP technicians to remotely access your computer to diagnose and fix printer issues quickly. Choose any of the tools below to get started:
Follow these step-by-step instructions to resolve the most common HP printer issues:
Ensure your printer is powered on and all cables are securely connected. For wireless printers, verify the Wi-Fi indicator light is solid blue. Restart the printer by holding the power button for 3 seconds.
Press Win + R, type services.msc and press Enter. Find "Print Spooler", right-click and select Restart. This clears stuck print jobs and resolves many common printing issues on Windows.
Outdated or corrupted drivers are the most common cause of printer issues. Download the latest drivers from our homepage using the Download Now button, or use Windows Update to get the latest HP drivers automatically.
HP provides a free diagnostic tool called HP Print and Scan Doctor. Download and run it to automatically detect and fix common printer problems including connectivity issues, driver problems, and print quality issues.
Low ink or clogged printheads cause poor print quality. Open HP Printer Assistant, go to Estimated Ink Levels to check cartridge status. Run the Printhead Cleaning utility if prints appear faded or streaky.
If the above steps do not resolve your issue, our certified HP technicians are available 24/7. Use one of the remote support tools below or call our support line for immediate assistance.
Encountered an error code? Find your error below and follow the recommended fix:
Let our technician remotely access your PC to fix the issue instantly.
Start Remote SessionUse Windows built-in Quick Assist for fast remote support from our team.
Open Quick AssistCall our support line at 1-888-681-9434 or use a remote support tool above. Certified HP technicians available 24 hours a day, 7 days a week.